Mystery Shoppers


Mystery Shoppers

These undercover assessments will give you an objective knowledge of the real shopper or user´s experience while your employees act naturally, which is not the case when they know they are being watched by a superior.


Among the benefits of implementing a Mystery Shopper program, we can mention:

  • Identify the needs for sales staff training.
  • Make the employees aware of the importance of providing quality service.
  • Help the managemennt design better marketing plans.
  • Identify the level of fulfillment of image and service institutional policies.
  • Design programs to promote and keep clients.

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